Buy With Prime FAQ | Mauviel1830 | Made In France
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BUY WITH PRIME FAQS

Q: What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on Mauviel USA, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

Q: How do I make a purchase using my Prime benefits on Mauviel USA?

When you decide to purchase a product using Buy with Prime on Mauviel USA, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.

Q: Is this really the same delivery experience I’m familiar with as a Prime member?

Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.

Q: Where can I check the status of my order?

You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on Mauviel USA. For Buy with Prime purchases, you can’t see or track orders on your Amazon.com orders page or in the Amazon mobile app.

Q: What is the Buy with Prime Return Policy?

Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at customerhelp@mauviel.com Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

Q: Who do I contact for issues or questions for my order?

If you either have a question or experience an issue with your Buy with Prime order, contact us at customerhelp@mauviel.com You'll receive an order confirmation email with a link to see your order status and how to contact Mauviel USA.

Q: Do I have to be a Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime on Mauviel USA. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.

Q: How do I initiate a return for Buy with Prime purchases?

To initiate a return for an eligible product purchased using Buy with Prime, click on the link in the order confirmation email to go to your order details page. From there you will be able to select the item(s) that you want to return and print a return shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go. You can verify the return eligibility of your purchase by visiting Shipping & Return.

Q: How long does it take for me to get a refund?

For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.

Q: Can I use Amazon gift cards, promotional discounts offered by Mauviel USA or points when I use Buy with Prime?

Amazon.com gift cards, promotional discounts offered by Mauviel USA or points can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Q: Can I make Buy with Prime purchases if I’m not in the US?

Buy with Prime orders can only be placed and shipped within the US.

Q: Can I set up subscriptions using Buy with Prime?

Buy with Prime does not support subscriptions.

Q: What happens if my order is late?

Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

Incorrect address
Missing apartment, building, floor, or unit number
Severe weather conditions
Other carrier-related delays

If you do not receive your order in the anticipated time frame, we recommended that you do the following:

From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.On the order details page, you can confirm your shipping address.Wait 48 hours to allow for unexpected delays.

Q: What forms of payment do you accept?

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods.

BUY WITH PRIME

Mauviel M'STEEL Black Carbon Steel Crepe Pan With Iron Handle, 9.4-In - Mauviel1830
Mauviel M'STEEL Black Carbon Steel Crepe Pan With Iron Handle, 9.4-In - Mauviel1830

Mauviel M'STEEL Black Carbon Steel Crepe Pan With Iron Handle, 9.4-In

$55.00
M'cook round non-stick frying-pan packshot
M'cook round non-stick frying-pan packshot

Mauviel M'COOK 5-Ply Nonstick Frying Pan With Cast Stainless Steel Handle, 11.8-In

$270.00
M'cook round frying-pan packshot
M'cook round frying-pan packshot

Mauviel M'COOK 5-Ply Frying Pan With Cast Stainless Steel Handle, 11.8-In

$225.00
Mauviel M'COOK 5-Ply Sauce Pan with Lid, Cast Stainless Steel Handle, 3.4-Qt - Mauviel1830
Mauviel M'COOK 5-Ply Sauce Pan with Lid, Cast Stainless Steel Handle, 3.4-Qt - Mauviel1830

Mauviel M'COOK 5-Ply Sauce Pan with Lid, Cast Stainless Steel Handle, 3.4-Qt

$290.00
M'HERITAGE 150s Sauce Pan With Lid - Mauviel USA
M'HERITAGE 150s Sauce Pan With Lid - Mauviel USA

Mauviel M'Heritage 150 S Copper Sauce Pan With Lid, Cast Stainless Steel & Helper Handles, 3.4-Qt

$368.00
M'Passion copper tinned canele mold packshot
M'Passion copper tinned canele mold packshot

Mauviel M'PASSION Copper Tinned Canele Mold, 2.2-In

$42.50
M'héritage 150s round frying pan packshot
M'héritage 150s round frying pan packshot

Mauviel M'Heritage 150 S Copper Frying Pan With Cast Stainless Steel Handle, 11.8-In

$316.00
Mauviel M'PASSION Egg White Beating Bowl With Ring, 7.7-Qt - Mauviel USA
Mauviel M'PASSION Egg White Beating Bowl With Ring, 7.7-Qt - Mauviel USA

Mauviel M'PASSION Egg White Beating Bowl With Ring, 7.7-Qt

$144.95
m'passion-copper-sugar-saucepan packshot
m'passion-copper-sugar-saucepan packshot

Mauviel M'PASSION Copper Sugar Pan, 3.6-Qt

$225.00
M'héritage 150b oval pan packshot
M'héritage 150b oval pan packshot

Mauviel M'Heritage 150 B Copper Oval Gratin Pan With Brass Handles, 17.7-In

$775.00
M'steel round frying pan packshot
M'steel round frying pan packshot

Mauviel M'STEEL Black Carbon Steel Round Frying Pan With Iron Handle, 11-In

$95.00
Mauviel 1830 M'HERITAGE 200 B Frying Pan With Bronze Handle - Mauviel USA
Mauviel 1830 M'HERITAGE 200 B Frying Pan With Bronze Handle - Mauviel USA

Mauviel M'Heritage 200 B Copper Frying Pan With Brass Handle, 11.8-In

$372.00
Mauviel 1830 M'COOK 5-Ply Stockpot With Lid, Cast Stainless Steel Handles, 9.7-qt - Mauviel USA
Mauviel 1830 M'COOK 5-Ply Stockpot With Lid, Cast Stainless Steel Handles, 9.7-qt - Mauviel USA

Mauviel M'COOK 5-Ply Stockpot With Lid, Cast Stainless Steel Handles, 9.7-Qt

$405.00
m'steel-curved-splayed-saute-pan packshot
m'steel-curved-splayed-saute-pan packshot

Mauviel M'STEEL Black Carbon Steel Curved Splayed Saute Pan With Iron Handle, 4.2-Qt

$119.95
Mauviel M'PASSION Hammered Copper Jam Pan With Bronze Handles, 17.3-Qt - Mauviel USA
Mauviel M'PASSION Hammered Copper Jam Pan With Bronze Handles, 17.3-Qt - Mauviel USA

Mauviel M'PASSION Hammered Copper Jam Pan With Brass Handles, 17.3-Qt

$490.00
Mauviel M'150 S Roasting Pan With Rack, Cast Stainless Steel Handles, 15.7 x 11.8-In - Mauviel USA
Mauviel M'150 S Roasting Pan With Rack, Cast Stainless Steel Handles, 15.7 x 11.8-In - Mauviel USA

Mauviel Copper Roasting Pan With Rack, Cast Stainless Steel Handles, 15.7 x 11.8-In

$429.95
Mauviel 1830 M'COOK 5-Ply Stew Pan With Lid, Cast Stainless Steel Handles - Mauviel USA
Mauviel 1830 M'COOK 5-Ply Stew Pan With Lid, Cast Stainless Steel Handles - Mauviel USA

Mauviel M'COOK 5-Ply Stewpan With Lid, Cast Stainless Steel Handles, 9.2-Qt

$460.00
Mauviel M'200 B 12-Piece Cookware Set With Bronze Handles - Mauviel USA
Mauviel M'200 B 12-Piece Cookware Set With Bronze Handles - Mauviel USA

Mauviel M'Heritage 200 B 12-Piece Copper Cookware Set With Brass Handles

$2,199.95
Mauviel M'MINIS Copper Sauce Pan With Bronze Handles, 3.5-In - Mauviel USA
Mauviel M'MINIS Copper Sauce Pan With Bronze Handles, 3.5-In - Mauviel USA

Mauviel M'MINIS Copper Sauce Pan With Brass Handles, 3.5-In

$80.00
Mauviel 1830 M'Heritage M150B Sauce Pan With Lid, Bronze Handle, 3.5-Qt - Mauviel USA
Mauviel 1830 M'Heritage M150B Sauce Pan With Lid, Bronze Handle, 3.5-Qt - Mauviel USA

Mauviel M'Heritage 150 B Copper Sauce Pan With Lid, Brass & Helper Handle, 3.5-Qt

$460.00
Mauviel 1830 M'HERITAGE 200 B 2-Piece Frying Pan Set With Bronze Handles - Mauviel USA
Mauviel 1830 M'HERITAGE 200 B 2-Piece Frying Pan Set With Bronze Handles - Mauviel USA

Mauviel M'Heritage 200 B 2-Piece Frying Pan Set With Brass Handles

$419.95
Mauviel M'150 B 5-Piece Cookware Set With Bronze Handles - Mauviel USA
Mauviel M'150 B 5-Piece Cookware Set With Bronze Handles - Mauviel USA

Mauviel M'Heritage 150 B 5-Piece Copper Cookware Set With Brass Handles

$749.95
M'héritage 150b round pan packshot
M'héritage 150b round pan packshot

Mauviel M'Heritage 150 B Copper Round Pan With Brass Handles, 12.6-In

$450.00
Mauviel 1830 M'COOK 5-Ply Steamer Insert With Cast Stainless Steel Handles - Mauviel USA
Mauviel 1830 M'COOK 5-Ply Steamer Insert With Cast Stainless Steel Handles - Mauviel USA

Mauviel M'COOK 5-Ply Steamer Insert With Cast Stainless Steel Handles, 9.4-in

$120.00
Mauviel M'200 B Roasting Pan With Rack, Bronze Handles, 15.7 x 11.8-In - Mauviel USA
Mauviel M'200 B Roasting Pan With Rack, Bronze Handles, 15.7 x 11.8-In - Mauviel USA

Mauviel Copper Roasting Pan With Rack, Brass Handles, 15.7 x 11.8-In

$449.95
Mauviel M'MINIS Sauce Pan With Pouring Spout, 1.9-In - Mauviel USA
Mauviel M'MINIS Sauce Pan With Pouring Spout, 1.9-In - Mauviel USA

Mauviel M'MINIS Sauce Pan With Pouring Spout, 1.9-In

$50.00
Mauviel 1830 M'Heritage M150B Saute Pan With Lid, Bronze Handle, 3.3-Qt - Mauviel USA
Mauviel 1830 M'Heritage M150B Saute Pan With Lid, Bronze Handle, 3.3-Qt - Mauviel USA

Mauviel M'Heritage 150 B Copper Saute Pan With Lid, Brass Handle, 3.3-Qt

$364.95
Mauviel M'STEEL Black Carbon Steel Wok With Iron Handle, 11.8-In - Mauviel USA
Mauviel M'STEEL Black Carbon Steel Wok With Iron Handle, 11.8-In - Mauviel USA

Mauviel M'STEEL Black Carbon Steel Wok With Iron Handle, 11.8-In

$120.00
Mauviel 1830 M'URBAN 3 Sauce Pan With Lid, Cast Stainless Steel Handle, 3.4-qt - Mauviel USA
Mauviel 1830 M'URBAN 3 Sauce Pan With Lid, Cast Stainless Steel Handle, 3.4-qt - Mauviel USA

Mauviel M'URBAN 3 Sauce Pan With Lid, Cast Stainless Steel Handle, 3.4-Qt

$114.95
Mauviel M'150 S 5-Piece Cookware Set With Cast Stainless Steel Handles - Mauviel USA
Mauviel M'150 S 5-Piece Cookware Set With Cast Stainless Steel Handles - Mauviel USA

Mauviel M'Heritage 150 S 5-Piece Copper Cookware Set With Cast Stainless Steel Handles

$699.95
Mauviel 1830 M'COOK 5-Ply Curved Splayed Saute Pan With lid, Cast Stainless Steel Handle - Mauviel USA
Mauviel 1830 M'COOK 5-Ply Curved Splayed Saute Pan With lid, Cast Stainless Steel Handle - Mauviel USA

Mauviel M'COOK 5-Ply Curved Splayed Saute Pan With Lid, Cast Stainless Steel Handle, 3.4-Qt

$295.00
M'cook oval pan packshot
M'cook oval pan packshot

Mauviel M'COOK 5-Ply Oval Pan With Cast Stainless Steel Handles, 13.8-In

$260.00
Mauviel M'COOK 5-Ply 12-Piece Cookware Set With Cast Stainless Steel Handles - Mauviel USA
Mauviel M'COOK 5-Ply 12-Piece Cookware Set With Cast Stainless Steel Handles - Mauviel USA

Mauviel M'COOK 5-Ply 12-Piece Cookware Set With Cast Stainless Steel Handles

$1,199.95
Mauviel M'MINIS Stainless Steel Roasting Pan, 5.5 x 3.9-In - Mauviel USA
Mauviel M'MINIS Stainless Steel Roasting Pan, 5.5 x 3.9-In - Mauviel USA

Mauviel M'MINIS Stainless Steel Roasting Pan, 5.5 x 3.9-In

$120.00
M'héritage 150 s cocotte with lid packshot
M'héritage 150 s cocotte with lid packshot

Mauviel M'150 S Stewpan With Lid, Cast Stainless Steel Handles, 5.7-Qt

$520.00
M'cook pasta insert packshot
M'cook pasta insert packshot

Mauviel M'COOK 5-Ply Pasta Insert With Cast Stainless Steel Handle, 9.4-in

$130.00
Mauviel 1830 M'HERITAGE 200 B Sauce Pan With Lid, Bronze Handle - Mauviel USA
Mauviel 1830 M'HERITAGE 200 B Sauce Pan With Lid, Bronze Handle - Mauviel USA

Mauviel M'Heritage 200 B Copper Sauce Pan With Lid, Brass & Helper Handle, 6-Qt

$664.00
Mauviel M'MINIS Sauce Pan With Stainless Steel Handle, 3.5-In - Mauviel USA
Mauviel M'MINIS Sauce Pan With Stainless Steel Handle, 3.5-In - Mauviel USA

Mauviel M'MINIS Sauce Pan With Stainless Steel Handle, 3.5-In

$65.00
Mauviel 1830 M'HERITAGE 150 B 2-Piece Frying Pan Set With Bronze Handles - Mauviel USA
Mauviel 1830 M'HERITAGE 150 B 2-Piece Frying Pan Set With Bronze Handles - Mauviel USA

Mauviel M'Heritage 150 B 2-Piece Copper Frying Pan Set With Brass Handles

$314.95
Mauviel M'PASSION Egg White Beating Bowl With Ring, 5-Qt - Mauviel USA
Mauviel M'PASSION Egg White Beating Bowl With Ring, 5-Qt - Mauviel USA

Mauviel M'PASSION Egg White Beating Bowl With Ring, 5-Qt

$165.00
M'cook bain-marie packshot
M'cook bain-marie packshot

Mauviel M'COOK 5-Ply Bain Marie With Lid, Cast Stainless Steel Handle, 1.8-Qt

$349.95
Mauviel M'COOK B 5-Piece Cookware Set With Bronze Handles - Mauviel USA
Mauviel M'COOK B 5-Piece Cookware Set With Bronze Handles - Mauviel USA

Mauviel M'COOK B 5-Ply 5-Piece Cookware Set With Brass Handles

$499.95
Mauviel M'PASSION Hammered Copper Jam Pan With Bronze Handles, 14.4-Qt - Mauviel USA
Mauviel M'PASSION Hammered Copper Jam Pan With Bronze Handles, 14.4-Qt - Mauviel USA

Mauviel M'PASSION Hammered Copper Jam Pan With Brass Handles, 14.4-Qt

$299.95
Mauviel 1830 M'HERITAGE 200 B Saute Pan With Lid, Bronze Handle - Mauviel USA
Mauviel 1830 M'HERITAGE 200 B Saute Pan With Lid, Bronze Handle - Mauviel USA

Mauviel M'Heritage 200 B Saute Pan With Lid, Brass Handle, 5.1-Qt

$664.00
Mauviel 1830 M'COOK 5-Ply Rondeau With Lid, Cast Stainless Steel Handle - Mauviel USA
Mauviel 1830 M'COOK 5-Ply Rondeau With Lid, Cast Stainless Steel Handle - Mauviel USA

Mauviel M'COOK 5-Ply Rondeau With Lid, Cast Stainless Steel Handles, 6-Qt

$400.00
Mauviel M'150 B 12-Piece Cookware Set With Bronze Handles - Mauviel USA
Mauviel M'150 B 12-Piece Cookware Set With Bronze Handles - Mauviel USA

Mauviel M'Heritage 150 B 12-Piece Copper Cookware Set With Brass Handles

$1,799.95
Mauviel 1830 M'HERITAGE 200 CI Roasting Pan With Rack, Cast Iron Handles, 15.7 x 11.8-In - Mauviel USA
Mauviel 1830 M'HERITAGE 200 CI Roasting Pan With Rack, Cast Iron Handles, 15.7 x 11.8-In - Mauviel USA

Mauviel Copper Roasting Pan With Rack, Cast Iron Handles, 15.7 x 11.8-In

$419.95
Mauviel 1830 M'PLUS Interface Disc, 8.6-In - Mauviel USA
Mauviel 1830 M'PLUS Interface Disc, 8.6-In - Mauviel USA

Mauviel M'PLUS Magnetic Interface Disc For Induction Cooktops, 8.6-In

$85.00
M'steel round frying pan packshot
M'steel round frying pan packshot

Mauviel M'STEEL Black Carbon Steel Round Frying Pan With Iron Handle, 9.4-In

$75.00
M'MINIS copper roaster with stainless steel handle packshot
M'MINIS copper roaster with stainless steel handle packshot

Mauviel M'MINIS Copper Roasting Pan With Stainless Steel Handles, 5.5 x 3.9-In

$160.00